Refund and Returns Policy
At Trendy Leather Outfits, we want you to shop with confidence. Please check our return and refund policy below:
30-Day Return Policy:
You can request a return within 30 days after receiving your order.
Eligibility requirements:
- The item must be in the same condition as you received it – unworn, unused, with tags, and in its original packaging.
- Proof of purchase (receipt or order number) is required.
How to initiate a return:
- Send us an email at customer.care@trendyleatheroutfits.com with your order details.
- If your return is approved, we’ll send you instructions on how and where to ship your package.
Please note: Return shipping costs are the responsibility of the customer. Items returned without prior approval will not be accepted.
Non-Returnable Items (Custom Orders & Final Sale Items)
Custom-made orders and final sale items are non-refundable and non-returnable.
We also cannot accept returns on:
- Customized or personalized items
- Sale items or gift cards
Damages & Problems:
Please check your order when it arrives. If your item is broken, damaged or wrong, please contact us immediately at customer.care@trendyleatheroutfits.com so we can assist you.
Exchange:
The quickest way to receive your preferred item is to return your eligible items. Once your return is processed, you can place a new order for the replacement.
Terms for Refunds:
After receiving and inspecting your return, we’ll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days.
- Banks or credit card providers may take additional time to process the refund.
- If more than 15 business days have passed since approval, please get in touch with us at customer.care@trendyleatheroutfits.com.
Order Cancellation Policy:
- Orders canceled within 24 hours of purchase will receive a full refund.
- Orders canceled after 24 hours but before shipment will incur a 30% deduction.
- Refund will be issued to your original payment method within 10 business days
- Once an order is dispatched, it cannot be canceled.
Restocking Fee:
- A 10% restocking fee applies to all returned items.
- Customers must bear the return shipping cost.
